Can I cancel the BT package that I've ordered?

Yes, you can cancel your BT package at any time up to 14 days after your service starts or when you receive your equipment—whichever is later.

If we’ve sent you any equipment, you’ll need to return it. Please make sure:

We’ll refund any payments you’ve made for the equipment. However, if it’s damaged or incomplete, we may deduct the relevant costs.

For BT Broadband hubs or EE TV boxes, follow the steps here:

For BT mobile phones, follow the return instructions here:

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