Your bill is higher than usual

There are a few reasons why your bill may be higher than normal:

you've been charged calls, tv or data that aren't included in your plan - (in the ‘What you’ve used’ section)
one-off charges for equipment or engineer visits (in the ‘Account charges’ section)
discounts or special offers - your discount period may have ended (if you got one)
whether you still owe money from a previous bill (the ‘Previous balance’)

How to check your bill

Use this sample bill for help finding the charges on your bill

Tap or click on this sample bill to understand each part of your bill.

The date your bill is produced - any calls, data, add-ons or purchase after this date will be charged on your next bill. It's not the day your payment is due.

Check when your payment is due

You’ve paid this bill. You don’t need to do anything.

Expand this section to get itemised charges for your plan, packages and usage for this month.

Your bill lists each product and how much it cost that month separately.

‘Regular charges’ are the fixed price of your product each month, including your plan and add-ons, for example, extra minutes or data boosts.

You’re charged a month in advance.

Your contract end date is listed under each product or service on your bill.

Once your contract ends your service will continue, but you can cancel without paying any fees.

Shows your usage – for example, calls you’ve made, data you’ve used, or films you’ve brought.

You’ll get charged £0 if that usage is included in your package allowance.

Expand this section to get itemised charges for your plan, packages and usage for this month.

Your bill lists each product and how much it cost that month separately.

This is the total of charges and discounts to your bill, including ‘one-off charges’ like hubs, equipment, engineer visits or connection charges.

This is the amount you owe for the month. It includes package price for the month ahead, extra charges and purchases and any deductions, for example, discounts.

Pay your bill

The amount you owed us before the current bill.

If it’s a negative amount, your account is in credit and this amount will be deducted from how much you owe on this bill.

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The date your bill is produced - any calls, data, add-ons or purchases after this date will be charged on your next bill. It's not the day your payment is due.

Check when your payment is due >

Your BT account number (the first 2 letters and 8 numbers) followed by the bill reference number.

Your address - where we send the bill.

Change bill address

The amount you owed us before the current bill.

If it's a negative, your account is in credit and this amount will be deducted from how much you owe on this bill.

Your monthly bill total over the last 3 months.

This is the total of charges and discounts to your bill, including ‘one-off charges’ like hubs, equipment, engineer visits or connection charges.

Your bill will list each BT product you have, and the plan or package you are on.

Your estimated monthly bill amount over the next three months.

How to get in touch with us if you need help with your bill or to request your bill in an alternative format.

Help if you have a complaint.

How to pay your bill.

Find out more about ways to pay your bill.

Any changes to your products, refunds or credits, payments you've made in the billing period.

This is the amount you owe for the month. It includes package price for the month ahead, extra charges and purchases and any deductions, for example, discounts.

Pay your bill

Your bill will list each BT product you have, and the plan or package you are on.

‘Regular charges’ are the fixed price of your product each month, including your plan and add-ons, for example, extra minutes or data boosts.

You’re charged a month in advance.

This is the amount you owe for the month. It includes package price for the month ahead, extra charges and purchases and any deductions, for example, discounts.

Pay your bill

Your bill list each BT product you have, and the plan or package you are on.

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