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Make sure your Openreach modem is connected to the mains and all the lights are on.
Seeing different lights? Find out what the lights on your modem mean.
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Plug one end of the Ethernet cable (red ends) into the modem’s PORT 1/LAN 1 port.
Plug the other end of your ethernet cable into the red WAN port if you have one, or the Yellow port 4 if not.
Make sure it’s fully pushed in - you’ll hear a click.
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Slide the two parts of the hub’s plug together until they click into place.
Connect the cable to the hub’s power port, plug it into the wall and switch it on.
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The lights on your hub will change to green or flashing orange as it is setting up.
When the lights have stayed solid blue for two minutes, your hub it ready to go.
Seeing a different colour light? Use our hub light guide.
Upgrading to Full Fibre? Make sure your Hub is in Full Fibre mode.
Remember your broadband can be activated any time up to midnight, so you may need to try again later.
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To set up a wireless connection:
Look for the tab on the back of your hub. Scan the QR code to enter your hub’s details automatically.
Your network name and password are on the back of your hub, your network will be called something like BT-XXYYXX.
On your device search for your network and enter your password exactly as shown. Wait a few moments for it to connect.
Here are some things to try:
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Your broadband speeds may fluctuate for up to 10 days while we perform tests to ensure you get the best possible speeds and connection.
Make sure you keep your hub on all the time. If you turn it off, we might think there is something wrong with the line.
Whether it's your phone, tablet or console, find out how to connect to your new wi-fi network.
There are simple ways you can boost performance and get the best from your broadband.
Download the My BT app to check your bill, test your speeds and activate your internet security products.
Call us on 0330 123 4150