Restarting your Hub (or power cycling) is simply the controlled shutdown and switching back on of your equipment. It's usually something we suggest as a last resort after you've restarted your device.
Before you go ahead, try these steps to improve your wireless connection
This is how you restart your Hub.
- Press the Power (On/Off) button on the back of the Hub
- Confirm all lights on the front of the Hub are off
- Leave for 10 seconds
- Press the Power button again
- Confirm all lights on the front of the Hub are on
- If it doesn't stay a steady blue, please go to our BT troubleshooter >
- Press the Power (On/Off) button on the back of the Hub
- Wait a few minutes and then turn it back on again
- Wait a couple of minutes for the Hub to complete its start-up. The central Power light should be a steady blue
- If it doesn't stay a steady blue, please go to our BT troubleshooter >
There are two ways to do this but we recommend the first option.
Option 1
- Press the Power (On/Off) button on the back of the Hub
- Wait a few minutes and then turn it back on again
- Wait a couple of minutes for the Hub to complete its start-up. The central Power light should be a steady blue
- If it doesn't stay a steady blue, please go to our BT troubleshooter >
Option 2
- Press and release the Restart button on the top of the Hub. Wait a few minutes until the central power light glows steady blue and the broadband light has gone out
- You can also turn the Hub off using the Power button on the back of the Hub. Wait a few seconds and then turn it back on again
There are two ways to do this but we recommend the first option.
Option 1
- Press the Power (On/Off) button on the back of the Hub
- Wait a few minutes and then turn it back on again
- Wait a couple of minutes for the Hub to complete its start-up. The central Power light should be a steady blue
- If it doesn't stay a steady blue, please go to our BT troubleshooter >
Option 2
- Press and release the Restart button on the top of the Hub. Wait a few minutes until the central power light glows steady blue and the broadband light has gone out
- You can also turn the Hub off using the Power button on the back of the Hub. Wait a few seconds and then turn it back on again
We recommend these steps:
- Press the Power (On/Off) button on the back of the Hub
- Wait a few minutes and then turn it back on again
- Wait a couple of minutes for the Hub to complete its start-up. The central Power light should be a steady blue
- If it doesn't stay a steady blue, please go to our BT troubleshooter.
Still need help?
For more advice on how to get the best from your BT Hub, visit Help for Hubs.
Or, if you’ve got one of our older hubs, why not buy our latest BT Smart Hub?