Bereavement - BT account holder

We're so sorry to hear about your loss. We know this can be a difficult time, so call us on 0800 169 1663 and we'll sort everything out. We don't need to see the death certificate.

Opening hours are 8am to 9pm Monday to Friday, 8am to 8pm Saturday, and 9am to 6pm Sunday.

Please have the following details to hand when you call:

The account number and name of the account holder - Where do I find the account number?>
What you want us to do. For example, change the name of the account holder or close the account
Your name and address
Your relationship to the deceased

Alternatively, you can contact us by email >

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