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Using BT voicemail

Using BT voicemail

Voicemail is an answering service that answers calls when you're away from the phone or engaged on another call. A stutter dial tone tells you there's a new message waiting. It'll store up to 20 messages for 60 days (or 20 days if you've listened to them).

You'll know you have a message in your mailbox if you get an interrupted dial tone.

Setup: Recording a personal greeting

  • Dial 1571 from your home phone
  • Select Option 2 from the main menu
  • Press 1 to record your greeting, or 2 to choose the standard greeting
  • After pressing 1, record a greeting after the tone. Press square (#) key on your phone to finish
  • You can check what you've recorded before deciding to use it, or to record another version.

Callers will hear the same greeting regardless of whether the line is busy or unanswered.

Setup: Change the amount of rings before Voicemail kicks in

Please sign into your My BT account to manage this, or sign up to My BT via bt.com. 

Listening to your voicemail messages

To listen to your voicemail, dial 1571 from your home phone, and follow the steps given.

To access messages when you're away from home, you need to first set a PIN by choosing option 3 after dialling 1571

Listening to messages when away from home

To listen to messages away from home, you need a Voicemail PIN to be setup.

When you're away from home (in the UK or abroad) dial your home number and wait for Voicemail to answer. Then press the * key and enter your PIN to access your messages.

About Voicemail Message Alerts

If you miss a call because you're on the phone, Voicemail will take a message and ring you shortly after you've hung up or logged off and tell you that you have a message.

When your Voicemail mailbox is full

Callers will hear the message: "Sorry, this mailbox is full, it cannot accept any more messages."

And when you dial 1571 you'll hear: "Welcome to Voicemail. Voicemail is completely full. Please delete any unwanted messages".

Deleted a message by mistake...

Unfortunately once the message has been deleted, there's no way of retrieving it.

About Reminder Call and Voicemail

If you have Voicemail and you set up a reminder call and then don't answer it, that call will not be diverted to the answering service.

About Call Waiting with Voicemail

If you have Voicemail and are on a call when a new incoming call arrives, an intrusion tone will advise you that a new call is waiting. The caller will hear the Call Waiting announcement, and, if you decide not to take the new call, after 21 seconds it will be diverted to your Voicemail.

User Guide

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