Using BT voicemail
Voicemail is an answering service that answers calls when you're away from the phone or engaged on another call. A stutter dial tone tells you there's a new message waiting. It'll store up to 20 messages for 60 days (or 20 days if you've listened to them).
You'll know you have a message in your mailbox if you get an interrupted dial tone. Dial 1571 from your home phone for your Voicemail mailbox.
Accessing your voicemail
- To listen to your voicemail, dial 1571 from your home phone, and follow the steps given.
- To access messages when you're away from home, set a PIN by choosing option 3 on the 1571 menu.
- dial your home number, press star, then enter your PIN when 1571 answers
- Record a personal greeting, changing it as often as you like
How can I pick up my messages when I'm away from home?
Dial 1571 from your home phone and select Option 3 to choose your own personal 4 digit PIN.
When you're away from home (in the UK or abroad) dial your home number and wait for Voicemail to answer. Then press the * key and enter your PIN to access your messages.
Can I change the amount of rings before Voicemail kicks in?
You you can. Please sign into your My BT account to manage this, or sign up to My BT via bt.com.
How does the Voicemail Message Alert work?
If you miss a call because you're on the phone, Voicemail will take a message and ring you shortly after you've hung up or logged off and tell you that you have a message.
Recording a personal greeting
- Dial 1571 from your home phone
- Press '2' from the main menu
- Press '1' to record your own greeting or 2 to choose the standard greeting
- After pressing '1', record a greeting after the tone. Press square (#) to finish
- You can check what you've recorded before deciding to use it, or to record another version. To cancel recording and return to the greeting menu, press star (*).
Can callers hear different personalised greetings?
No. Callers will hear the same greeting regardless of whether the line is busy or unanswered.
What happens if my mailbox is full?
Callers hear the message: "Sorry, this mailbox is full, it cannot accept any more messages."
And when you dial 1571 you'll hear: "Welcome to Voicemail. Voicemail is completely full. Please delete any unwanted messages".
I've deleted a message by mistake, can I get it back?
Unfortunately once the message has been deleted, there's no way of retrieving it.
If I set up a Reminder Call and choose not to answer it, does the Reminder Call divert to my Voicemail?
If you have Voicemail and you set up a reminder call and then don't answer it, the call will not be diverted to the answering service.
How does Call Waiting work with Voicemail?
If you have Voicemail and are on a call when a new incoming call arrives, an intrusion tone will advise you that a new call is waiting. The caller will hear the Call Waiting announcement, and, if you decide not to take the new call, after 21 seconds it will be diverted to the Voicemail service.
User Guide
- BT Calling Features user guide (PDF doc, 1431KB)
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