BT Call Protect helps to prevent unwanted nuisance calls. By managing your settings, you can decide which calls you want to send to a junk voicemail. It’s free for BT customers.
If you haven't already, you can easily get Call Protect online. (You’ll need a BT ID to log into My BT. But don't worry if you don't have one; you can register online for a BT ID).
Features including in BT Call Protect:
- BT Blocklist. We've identified a list of nuisance callers who we'll send to your junk voicemail, significantly cutting the volume of unwanted calls. We’ll turn it on automatically when you get BT Call Protect. You can manage this in MY BT by going to 'Your Blocklist' > 'Manage' > 'Switch On/Switch Off'. You can remove a number by going to My BT, then the 'BT Call Protect Homepage' > 'Your Blocklist' > ‘More' (against the number you want to remove) > 'Delete'.
- Personal Blocklist. You can add the last call you answered from your home phone, or any other phone number to your own blocklist - you can add up to 100 numbers. This means that any future calls from those numbers also go to your junk voicemail. This feature will also be automatically switched on when you get BT Call Protect, but won’t have any numbers until you add some.
- Individual Call Types - You can choose to send all calls from certain categories to your junk voicemail. The three call types are:
- International numbers
- Withheld numbers
- Unrecognised numbers (shown as 'unavailable' on caller display or when you check via calling 1471).
Once you've got BT Call Protect, you can manage all your settings online via www.bt.com/mybt or from your home phone by dialling 1572, which is free.
Listening to your junk voicemail messages
You can listen to your junk voicemails from the main menu.
You're only able to store 20 of these voicemail messages at any one time. When your 1572 voicemail inbox reaches this maximum, each new message will delete the oldest message automatically.
How to upgrade
When you have BT Call Protect with a personal voicemail service of BT Answer 1571 or Call Minder, you automatically receive two additional features to manage your calls:
- VIP list - Make sure your important calls are never sent to your junk voicemail
- Do Not Disturb - Send calls to your voicemail at set times. When it’s on, all your wanted calls will be sent to your personal voicemail (1571 or Call Minder). Unwanted calls will carry on going to your junk voicemail (1572)
To upgrade your service, go to www.bt.com/managemyproducts and select 'Home phone' > 'Change my Calling Features' > 'Manage my Calling Features' and choose either BT Answer 1571 or Call Minder.
VIP List
Never miss a call from someone important by adding their phone number to your VIP list. Regardless of your other settings, calls from these numbers won't be sent to your junk voicemail.
You can manage this online by going to 'VIP – BT Call Protect Homepage' > 'Your VIP numbers (Manage)'.
You can manage this from your home phone by dialling 1572 and going to 'Manage your personal settings'.
Do Not Disturb
If you don’t want to be disturbed by callers at certain times of the day, you can send calls to your voicemail at set times. When 'Do Not Disturb' is switched on, all the calls you want to receive will be sent to your personal voicemail. All the calls you don't want will continue to be sent to your junk voicemail.
But don’t worry; your VIP callers can still get through to you. Simply tick the Ignore Do Not Disturb box against each VIP entry.
You can manage this online by going to 'BT Call Protect Homepage' > 'Your Do Not Disturb times (Manage)'
You can turn 'Do not Disturb' on or off from the main menu after dialling 1572 from your home phone.