Protecting you from scams
Follow our guide for help with identifying scam phone calls, texts and emails. You can also learn more about the steps you can take right now to better protect yourself online.
If you believe that you have been the victim of a scam, please contact us immediately.
How to spot and handle a scam
The goal of a scammer is to gain access to your sensitive information, such as passwords and bank details. If you think you may be dealing with a scammer, end the conversation and never share any personal information.
Signs of a scam call
- The caller sounds urgent or threatening
- They ask for remote access to your computer
- They ask for personal details, passwords or bank details
What to do
- Hang up
- If they claim to be from BT report the call
- If you have Call Protect, blocklist the number
- If they claim to be from a respected business, look the business's number up and call back
Signs of a scam email
- The email sounds urgent or threatening
- There are spelling or grammar mistakes
- They ask for personal details, passwords or bank details
What to do
- Don't click links, open attachments or reply
- If its seemingly from BT, forward as attachment to phishing@bt.com, if not report@phishing.gov.uk
- Then delete the email
- Even real-looking emails may have been spoofed
Signs of a scam text
- The text sounds urgent or threatening
- There are spelling or grammar mistakes
- They ask for personal details, passwords or bank details
What to do
- Don't click on links, reply or text back
- If you can see the number, check whether it's genuine by searching online
- Forward the text to 7726 so we can help
- Then delete the text
Ways to stay protected
Call Protect
If scammers call to get information or money, it's fraud. BT Call Protect can stop these calls.
Virus Protect
BT has joined with award-winning anti-virus provider Norton to create BT Virus Protect.
Web Protect
Not all websites are safe. BT's Web Protect will warn you if you're about to visit a harmful site.