Back

Security advice

What do you need help with?

  • Create strong passwords

    Create strong, secure passwords for your BT email with simple tips to protect your account, avoid common risks and keep your personal information safe online.

  • Usernames and passwords

    Quick links to help you create strong passwords, get help with your My BT password or login, and understand your BT account roles.

  • Is this a genuine BT email?

    Received a suspicious email claiming to be from BT? Find out how to spot phishing, spam and spoofing emails and what to do next.

  • Updating my web browser

    Learn why updating your web browser keeps you safe online, improves performance and protects your personal data, plus simple steps to get the latest version.

  • About the Telephone Preference Service

    The Telephone Preference Service (TPS) is a free service that prevents your telephone number from being shared with organisations that may call you for sales or marketing purposes.

  • Helping kids stay safe online

    To help children enjoy the internet safely, we've produced a simple set of rules to follow: Stop, Think, Stay Safe. Share them with your children to help them recognise and reduce the risks they might face online.

Thanks for your feedback

Please select one feedback option

Submit