Please be aware that resetting your TV box may delete your recordings and log you out of your apps, so we recommend that you reboot your box before trying to reset it.
To reboot your TV box:
You can reset your EE TV box in two ways; through the buttons on the box, or using the TV menus. Follow the instructions below to reset your box.
The best way to reset your TV box is through buttons on the box itself. This will give you the best chance of keeping your recordings, scheduled recordings, and personal settings. And you may have to do this anyway if your box has frozen. Simply choose your box from the options below to get started.
If you've bought any films on your EE TV box, please allow 24 hours after the reset for your 'Purchases' to reappear.
If you're still having problems, or you can still access the menu, you also have the option to reset your EE TV box through the menus. But be aware that this type of reset deletes your recordings and any scheduled recordings. You'll also lose any personal settings you've made to favourites and playlists.