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How do I reset my EE TV box?

BT TV is now EE TV. You'll still get all the same entertainment and sport you know and love. Find out what EE TV has to offer.

Please be aware that resetting your TV box may delete your recordings and log you out of your apps, so we recommend that you reboot your box before trying to reset it. 

To reboot your TV box:

  1. Turn the TV box off 
  2. Unplug it at the wall
  3. Wait 30 seconds
  4. Switch it back on

Resetting your EE TV box

You can reset your EE TV box in two ways; through the buttons on the box, or using the TV menus. Follow the instructions below to reset your box. 

Reset your EE TV box through buttons on the box

The best way to reset your TV box is through buttons on the box itself. This will give you the best chance of keeping your recordings, scheduled recordings, and personal settings. And you may have to do this anyway if your box has frozen. Simply choose your box from the options below to get started.

If you've bought any films on your EE TV box, please allow 24 hours after the reset for your 'Purchases' to reappear.

Select a TV box for more information

  1. Switch power off by removing the power cable
  2. Press and hold the reset button on the right-hand side of the box
  3. Plug the power cable back in whilst still holding the reset button – continue to hold the reset button down, do not release it yet
  4. Within three seconds press and hold the power button on the front of the box and hold both buttons
  5. Release both buttons a few seconds after the BT logo appears on the TV screen
  1. Switch the box off and then back on again. A red light should appear on the front panel.
  2. Press and hold the down arrow button on top of your box for five seconds until you see 'Enter Maintenance Mode Y/N' at the bottom of the screen. When you see this, press the standby/power button.
  3. After a few seconds you'll see the 'Maintenance Mode' menu. Choose and select Factory reset, keep recordings using the arrow buttons. This option will allow you to keep your recordings, scheduled recordings and any personal settings you've made to favourites and playlists. 

If you're still having problems, you can try to reset your box using the following steps, however you will lose any recordings.

  1. Choose the Factory reset, delete recordings option - this type of reset will delete your recordings and any scheduled recordings. You'll also lose any personal settings you've made to favourites and playlists
  2. The reset will take a few minutes
  3. Once done, you'll see the first-time set-up screens. Just follow the on-screen instructions to complete the reset
  1. Switch the box off and then back on again. A red light should appear on the front panel
  2. Press and hold the down arrow button on top of your box for five seconds until you see ‘Enter Maintenance Mode Y/N’ at the bottom of the screen. When you see this, press the standby/power button
  3. After a few seconds you’ll see the ‘Maintenance Mode’ menu. Choose and select Factory reset, keep recordings using the arrow buttons. This option will allow you to keep your recordings, scheduled recordings, and any personal settings you've made to favourites and playlists

If you're still having problems, you can try to reset your box using the following steps, however you will lose any recordings.

  1. Choose the Factory reset, delete recordings option - this type of reset will delete your recordings and any scheduled recordings. You'll also lose any personal settings you've made to favourites and playlists
  2. The reset will take a few minutes
  3. Once done, you'll see the first-time set-up screens. Just follow the on-screen instructions to complete the reset
  1. Unplug then reconnect the mains power to the box. A red light should appear
  2. Press and hold the down arrow button on your remote control until you see ‘Enter Maintenance Mode Y/N’ at the bottom of the screen
  3. When you see this, press the standby/power button on the box. You need to press the standby/power button within five seconds, otherwise you’ll need to start from step one again
  4. After a few seconds you’ll see the ‘Maintenance Mode’ menu. Choose and select Factory reset using the arrow buttons
  5. The reset will take a few minutes. Once done, you’ll see the first-time set-up screens. Just follow the on-screen instructions to complete the reset.

Select a TV box for more information

    1. Switch power off by removing the power cable
    2. Press and hold the reset button on the right-hand side of the box
    3. Plug the power cable back in whilst still holding the reset button – continue to hold the reset button down, do not release it yet
    4. Within three seconds press and hold the power button on the front of the box and hold both buttons
    5. Release both buttons a few seconds after the BT logo appears on the TV screen
    1. Switch the box off and then back on again. A red light should appear on the front panel.
    2. Press and hold the down arrow button on top of your box for five seconds until you see 'Enter Maintenance Mode Y/N' at the bottom of the screen. When you see this, press the standby/power button.
    3. After a few seconds you'll see the 'Maintenance Mode' menu. Choose and select Factory reset, keep recordings using the arrow buttons. This option will allow you to keep your recordings, scheduled recordings and any personal settings you've made to favourites and playlists. 

    If you're still having problems, you can try to reset your box using the following steps, however you will lose any recordings.

    1. Choose the Factory reset, delete recordings option - this type of reset will delete your recordings and any scheduled recordings. You'll also lose any personal settings you've made to favourites and playlists
    2. The reset will take a few minutes
    3. Once done, you'll see the first-time set-up screens. Just follow the on-screen instructions to complete the reset
    1. Switch the box off and then back on again. A red light should appear on the front panel
    2. Press and hold the down arrow button on top of your box for five seconds until you see ‘Enter Maintenance Mode Y/N’ at the bottom of the screen. When you see this, press the standby/power button
    3. After a few seconds you’ll see the ‘Maintenance Mode’ menu. Choose and select Factory reset, keep recordings using the arrow buttons. This option will allow you to keep your recordings, scheduled recordings, and any personal settings you've made to favourites and playlists

    If you're still having problems, you can try to reset your box using the following steps, however you will lose any recordings.

    1. Choose the Factory reset, delete recordings option - this type of reset will delete your recordings and any scheduled recordings. You'll also lose any personal settings you've made to favourites and playlists
    2. The reset will take a few minutes
    3. Once done, you'll see the first-time set-up screens. Just follow the on-screen instructions to complete the reset
    1. Unplug then reconnect the mains power to the box. A red light should appear
    2. Press and hold the down arrow button on your remote control until you see ‘Enter Maintenance Mode Y/N’ at the bottom of the screen
    3. When you see this, press the standby/power button on the box. You need to press the standby/power button within five seconds, otherwise you’ll need to start from step one again
    4. After a few seconds you’ll see the ‘Maintenance Mode’ menu. Choose and select Factory reset using the arrow buttons
    5. The reset will take a few minutes. Once done, you’ll see the first-time set-up screens. Just follow the on-screen instructions to complete the reset.

Reset your EE TV box through the menus

 

If you're still having problems, or you can still access the menu, you also have the option to reset your EE TV box through the menus. But be aware that this type of reset deletes your recordings and any scheduled recordings. You'll also lose any personal settings you've made to favourites and playlists.

  1. Go to the main menu by pressing the blue Home (or YouView) button on your remote
  2. From the main menu, scroll along and select Settings
  3. In the settings menu, scroll down to Information & Reset and select Factory Reset from the list
  4. You'll now see a warning screen. Remember all of your recordings and personal data will be deleted
  5. If you want to continue, just enter the numbers shown on the screen using your remote. The reset will take a few minutes
  6. Once done, you'll see the first time set up screens. Just follow the on-screen instructions to complete the reset

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