You can change or cancel your BT phone, TV or broadband package online or by phone.
When you change your package
You may need a new contract with a new minimum term.
If you joined after 13 December 2019 and change to a plan with new equipment, return any hub or TV box to avoid charges.
Find out more about returning your BT equipment.
What you can change online using My BT
- Calling plans.
- Broadband and fibre packages.
- TV packages.
- Mobile plans.
- Calling features such as caller display or call waiting.
- Email settings.
If you prefer to contact us by phone
Have your account number ready.
We’re open Monday-Friday, 08:00-21:00, Saturday 08:00-20:00, Sunday 09:00-18:00.
Cancel services:
- From a landline: 0800 783 1401.
- From outside the UK: +44 150 174 7714.
Cancel mobile only:
- From a landline: 0330 123 4150.
- From outside the UK: +44 150 174 7714.