If you want to change or reduce the number of services in your package, then you may need to start a new contract with a new minimum period for your new package.
If you joined us after December 13th 2019 and want to cancel or change to a plan with new equipment, you’ll need to return any BT Hub or EE TV box or you may be charged. Find out more at bt.com/returns.
Can I change or cancel my package online?
Here's what you can change online:
- Calling plans: Choose the best package for your phone calls >
- Broadband and fibre packages: Pick the best broadband package for your needs >
- TV package: Pick the programmes and channels you want to see, such as sport, kids' tv, films >
- BT Mobile: Change your BT Mobile plan and manage your account >
- Calling features: Add or remove things like caller display, 1571, call waiting >
- BT Email: Set up or remove an email address and manage your email >
- Anything else: Click here for any other changes >
Can I change or cancel my package over the phone?
Yes, please have your account number ready (it’s on your bill).
You can call us:
Monday to Friday 8am to 9pm
Saturday 8am to 8pm
Sunday 9am to 6pm
I want to cancel one or more of my services:
From a landline: 0800 783 1401
From outside the UK: +44 150 174 7714
I just want to cancel my BT Mobile service:
From a landline: 0330 123 4150
From outside the UK: +44 150 174 7714