BT Cloud
BT Cloud was a data storage service. It was provided to BT Broadband customers who registered before 26 October 2022. Demand for our service dropped significantly, so we decided to close it. There are plenty of alternative providers, such as:
- Apple iCloud
- Microsoft OneDrive
- Google One
They all offer free and paid-for options for data storage.
Download and move files
We asked our customers to make sure that they moved any files they wanted to keep to an alternative provider before it closed. You could find out how to download your files from BT Cloud.
Read-only or download only
From 9 September 2024 BT Cloud became read-only. This meant that you could not add any more files or edit existing ones. You could still view, download and delete files until 31 October 2024.
Error messages
You may have see error messages when trying to access your files. This is because we moved to read-only and you may have tried to:
- create backups
- edit files
- upload files
- sync to BT Cloud
If you had your device set to backup or sync automatically, this could be why you got that error message.
These messages may also have suggested that you didn't have BT Broadband any more, but your broadband service was not affected by the closure. You can check your account status at MyBT or visit Check BT Service Status for any faults in your area just to be sure.
There are lots of potential error messages. Here are some examples:
