Fix problems connecting devices to your Smart Hub Plus or Smart Hub 3 Wi‑Fi

This article will help you if you're having issues connecting devices to the Wi-Fi network on your Smart Hub 3.

What’s happening

After a recent firmware update, some customers using a Smart Hub 3 may find that certain devices or Wi‑Fi extenders won’t connect to the Wi‑Fi network.

Status update -23rd June 20:00

Our engineers have found a fix and have now updated all hubs with the fix. You should start to see an improvement in your hub performance.

If your device still won’t connect, try using Compatible Wi‑Fi. This can help older or less compatible devices connect more reliably.

Find out more about how to Set up Compatible Wi‑Fi.

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