Fix a problem with broadband and Wi-Fi

Help articles for fixing broadband problems

• BT Broadband connection problems

  Save time on the phone if you're having BT Broadband problems, here are some tests you can run at home to try and resolve it.

• I want to improve my Wi-Fi

  Read how to connect 5GHz and dual band devices wirelessly, split your hub's wireless network name and connect to your hub (router).

• Fix problems with Complete Wi-Fi

  Fix any Complete Wi-Fi problems you might have with your hub (router) or discs. See what the different lights mean and how best to connect a disc.

• I have a problem with Halo

  What to do when you're having problems with your 4G back up connection (Halo) or problems with a 4G Mini Hub.

• What do the lights on my BT Hub mean?

  Find out what each light on your BT hub means and how to fix common broadband issues.

• Can't connect devices

  Read how to connect your devices to wi-fi, disconnect from a BT hotspot, and how to connect using an ethernet cable.

• Wi-Fi signal in your home

  Improve slow Wi-Fi signal issues with five practical steps to boost Wi‑Fi signal, fix common broadband problems and speed up your connection.

• Can't connect to a Wi-Fi network

  Discover why you can see a Wi-Fi network but can’t connect. Learn common causes and troubleshooting tips to get your devices online quickly.