Fix a problem with broadband connections and Wi-Fi

Articles to help you improve your connection

• I can't connect

  Whether you can't connect to the internet, or connect your devices, here are some simple steps to fix the issue.

• I want to improve my Wi-Fi

  Read how to connect 5GHz and dual band devices wirelessly, split your hub's wireless network name and connect to your hub (router).

• Fix problems with Complete Wi-Fi

  Fix any Complete Wi-Fi problems you might have with your hub (router) or discs. See what the different lights mean and how best to connect a disc.

• I have a problem with Halo

  What to do when you're having problems with your 4G back up connection (Halo) or problems with a 4G Mini Hub.

• BT Broadband connection problems

  Save time on the phone if you're having BT Broadband problems, here are some tests you can run at home to try and resolve it.

• How to use your test socket

  For those on copper or fibre to the cabinet (FTTC) connections, find out how to use the test socket.

• Fix your dropping BT broadband connection

  Get help to fix your dropping broadband connection. Follow our simple step-by-step instructions to get your problem sorted.

• What do the lights on my BT Hub mean?

  Choose your hub (router) to see what the lights mean and find out what to do if you're having problems.

• I can't connect devices to my wi-fi

  Read how to connect your devices to wi-fi, disconnect from a BT hotspot, and how to connect using an ethernet cable.

• What affects your home broadband speed?

  Use our broadband speed tester and troubleshooter to check your speed, find ways to improve it and get faults fixed.