Use our self-service tool to check your broadband speed and Wi-Fi signal. It'll provide steps to fix if any faults are found, or if it's more than that, we'll set up an engineer visit to get you back up and running as quickly as possible.
Fix a problem with broadband connections and Wi-Fi
Articles to help you improve your connection
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Test your broadband -
I can't connect Whether you can't connect to the internet, or connect your devices, here are some simple steps to fix the issue.
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I want to improve my Wi-Fi Read how to connect 5GHz and dual band devices wirelessly, split your hub's wireless network name and connect to your hub (router).
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Fix problems with Complete Wi-Fi Fix any Complete Wi-Fi problems you might have with your hub (router) or discs. See what the different lights mean and how best to connect a disc.
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I have a problem with Halo What to do when you're having problems with your 4G back up connection (Halo) or problems with a 4G Mini Hub.
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BT Broadband connection problems Save time on the phone if you're having BT Broadband problems, here are some tests you can run at home to try and resolve it.
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How to use your test socket For those on copper or fibre to the cabinet (FTTC) connections, find out how to use the test socket.
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Fix your dropping BT broadband connection Get help to fix your dropping broadband connection. Follow our simple step-by-step instructions to get your problem sorted.
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What do the lights on my BT Hub mean? Choose your hub (router) to see what the lights mean and find out what to do if you're having problems.
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I can't connect devices to my wi-fi Read how to connect your devices to wi-fi, disconnect from a BT hotspot, and how to connect using an ethernet cable.
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What affects your home broadband speed? Use our broadband speed tester and troubleshooter to check your speed, find ways to improve it and get faults fixed.