Here are some step-by-step instructions on what to do if you’re having problems logging into your BT Email.
First steps if you can't login
- check your email address and password for mistakes
- make sure Caps Lock is off
- if you’ve forgotten your password, use the Forgotten password link on the login page
- still stuck? Get more help with forgotten usernames and passwords
If you enter the wrong detail too many times, your account will be locked for a short time.
Problem with email clients or the BT Email app?
If you can't log in using an email app (like Outlook or Apple Mail), first check if you can log in at email.bt.com. This shows if the problem is with your app or your login details.
Changed your email password? Make sure you update it in your app settings.
Get more help with setting up your email.
Suspended or compromised accounts
Suspended
If your email address is suspended, you'll see an error message with instructions.
Learn more about suspended email addresses
Compromised
If we spot suspicious activity, we'll secure it and ask you to change your password. Follow the on-screen steps.
Do you have multiple BT Email addresses?
You can create multiple email addresses using your BT ID, but you'll need to log in to each one separately. Your email and BT ID are separate, even if the email address is the same. Passwords may be different.
To manage or create email addresses, log in at bt.com/login. Make sure your BT ID is activated. If it isn't, you need to activate it.
Still having problems?
- Check our service status page.
- Visit the BT Community for help from other users and experts.