If you've forgotten the username or password for a BT service, we can help. For security reasons, we’ll need to confirm it’s you making the request.
My BT
My BT gives you access to view your bill, monitor your usage, and manage your extras. To log in to My BT, you’ll need your BT ID (your username and password).
I've forgotten my BT ID username or password
Can I change my BT ID security question and answer?
BT Email
BT Email addresses end in @btinternet.com, @btopenworld.com or @talk21.com.
I've forgotten my BT email address
I've forgotten my BT email password
If you forget it, you'll need to reset your BT email password.
To maintain the security of your email account, we recommend that you change your password regularly.
BT Smart Hub
To make changes to your hub, you’ll need to log in to the Hub Manager with a password.
Where do I find the password for my BT Hub?
How can I set up or change the admin password on my BT Hub?
Security
It's important to keep your passwords safe and secure.
How can I keep my passwords secure?
If you still can't log in, please get in touch.
I've forgotten my BT email password
If you forget it, you'll need to reset your BT email password.
To maintain the security of your email account, we recommend that you change your password regularly..