If you're the account holder, you can create up to 11 email addresses for your personal use or to give to another person. A gifted email address will remain linked to your billing account but becomes the sole responsibility of the person you've given it to.
If you use our Standard or Premium email product, you can delink or delete an email address you no longer want at any time.
What's the difference between delinking and deleting?
Delinking is when:
- The email address has been given to another person, is linked to their BT ID, but your billing account
- The account holder no longer wants the email address linked to their billing account
- Delinking will be the only option for an email address that's been gifted to another person
Deleting is when:
- The user of the email address deletes it
- The Premium email service has been ceased
- The email address has been deleted following a period of inactivity (BT usage policy)
The account holder will only see the option to delete if the email address is linked to their BT ID.
When an email address is deleted, you won’t be able to log into it.
For 60 days, the deleted email address can be reactivated by the BT ID account holder via MyBT. After 60 days, the contents of the mailbox will be permanently deleted and can't be recovered.
You can however for up to 3 years after its deletion, re-use the email address. The contents of the mailbox will not be available. You can do this by logging into MyBT.
If you've given an email address to another person and they've linked it to their BT ID, it will still show on your account and count as one of your 11 available email addresses.
If you no longer want the email address to be linked to your account, you can delink it:
- Log into www.bt.com/MyBT with your BT ID
- If you've got broadband with BT, select Your products, then scroll down to the Email tile and select the link to Manage
- Premium email customers will need to select the Premium Mail link and then Manage
- Next select the email address or addresses you want to delink and confirm
- We'll then send an email notification to the user of the email address so they can take action to keep their email access
The user of the de-linked email address will then have the following options:
- Take Basic email
- Take Premium email
- Move it to an existing broadband or Premium email account
- Take a new broadband package from BT
If the user does nothing, after 60 days the email address will be automatically downgraded to Basic email.
The user can then upgrade to Premium email or move it to another BT Broadband account at any time.
If you want to delete an email address you've created or one you've been given by another person:
- Log into www.bt.com/MyBT with your BT ID
- If you've got broadband with BT, select Your products, then scroll down to the Email tile and select the link to Manage
- Premium email customers will need to select the Premium Mail option and then the link to Manage
- Next select the email address or addresses you want to delete and confirm. You may be asked to provide the password
- Once you've deleted the email address, we'll send you an email confirmation. We'll also send one to the user of the email address.
For 60 days, the deleted email address can be reactivated by the BT ID account holder. After 60 days, the contents of the mailbox will be permanently deleted and can't be recovered. If you later change your mind, the email address will however still be available to re-use for up to 3 years.
Any email addresses linked to your account and gifted to other people, will be automatically de-linked and downgraded to Basic email. The users will then have the option to:
- Keep Basic email
- Take Premium email
- Move it to an existing broadband or another Premium email account
- Take a new broadband package from BT
The contents of all other mailboxes will be permanently deleted and can’t be recovered. If you later change your mind, the email address will however still be available to re-use for up to 3 years.
If you use our Premium email product, you can still delink or delete an email address you no longer want at any time.
However, with Premium email, if you only have one email address linked to your account, you'll need to get in touch so we can delete the email address for you and close your billing account. Otherwise you'll continue to be charged.