Some devices can show errors or stop working after you move to Digital Voice. This includes home extension sockets, burglar alarms and health pendants. Here's how to get each device working again.
Fix issues with health pendants or telecare alarms
If you're without service following the move to Digital Voice, or your health pendant or telecare alarm has stopped working, follow these instructions.
- Connect the telecare alarm or health product base unit to the phone port on the back of your Smart Hub / Router.
- Press the red button on your telecare alarm to contact your telecare service provider and let them know you have been moved to Digital Voice.
- Alternativley, please call the number shown on the telecare alarm base unit for further advice from your telecare provider.
If you have a telecare device, we will arrange an engineer to:
- help upgrade your phone services to digital, and
- ensure that the telecare device works before and after the move.
If your telecare device stops working after this point then please reach out to your telecare provider. Check your telecare base unit to find the contact details.
If you use home phone extensions
Extension sockets aren't supported on our Digital Voice service.
To keep using your home phones, plug them into the phone port on the back of your Smart Hub, or connect them using a Digital Voice adapter
If it’s essential to use your extension wiring, call us on 0330 123 4150 and we’ll talk you through your options.
Adapters are available, if you would like to replace your extension sockets.
Fix issues with burglar alarms
There are two main types of burglar alarms, monitored and unmonitored., Follow the advice below to check yours.
Monitored burglar alarms
If a monitored alarm is showing an error, contact your alarm maintainer. They will check compatibility and make sure the alarm is set up safely.
Unmonitored burglar alarms
If your alarm is not monitored by a company, connect its phone cable to the phone port on the back of your Smart Hub / Router