EE TV orders
Your order
Track your order online or through the My BT App.
-
Delivery
-
EE Guide appointments
Delivery
If you gave us an email address when you placed your order, we'll send you an email to confirm the delivery date.
Royal Mail will text you ahead of your delivery. Someone will need to sign for your TV box. If you're not in, they'll take it to your local post office and let you know.
If you've taken EE TV along with BT Broadband, we will aim to send your equipment together. Parcel Force will text you ahead of your delivery.
Appointments
Our EE Guides are here to make sure your broadband and TV are set up for your specific needs.
A typical visit takes 30 to 45 minutes, but it could be more or less depending on what work needs doing.
Your EE Guide will call you shortly before your booking to check the time you chose stills works. If you need to, you can change the time slot during this call.
Log in to My BT to make changes any time of the day, or call us on 0800 800 150 between 9am-6pm.
On the day of your appointment, your EE Guide will call to make sure nobody in your home has coronavirus symptoms. They will also talk you through the two types of visit you can choose from:
Contactless in-home visit
If you would like an in-home visit, and we think it’s safe, your EE Guide will come in wearing indoor PPE like gloves and a face shield. They will try to stay 2 meters away from you and your family.
Contactless outdoor visit
If you’re shielding, or would prefer to be extra safe, we can still help with BT broadband and TV setup. Your guide will call when they arrive and then place any BT equipment (e.g. hub or TV set top box) at a safe distance. The expert will then guide you through your setup via video call or over the phone while staying outside.
-
Delivery
-
EE Guide appointments
Delivery
If you gave us an email address when you placed your order, we'll send you an email to confirm the delivery date.
Royal Mail will text you ahead of your delivery. Someone will need to sign for your TV box. If you're not in, they'll take it to your local post office and let you know.
If you've taken EE TV along with BT Broadband, we will aim to send your equipment together. Parcel Force will text you ahead of your delivery.
Appointments
Our EE Guides are here to make sure your broadband and TV are set up for your specific needs.
A typical visit takes 30 to 45 minutes, but it could be more or less depending on what work needs doing.
Your EE Guide will call you shortly before your booking to check the time you chose stills works. If you need to, you can change the time slot during this call.
Log in to My BT to make changes any time of the day, or call us on 0800 800 150 between 9am-6pm.
On the day of your appointment, your EE Guide will call to make sure nobody in your home has coronavirus symptoms. They will also talk you through the two types of visit you can choose from:
Contactless in-home visit
If you would like an in-home visit, and we think it’s safe, your EE Guide will come in wearing indoor PPE like gloves and a face shield. They will try to stay 2 meters away from you and your family.
Contactless outdoor visit
If you’re shielding, or would prefer to be extra safe, we can still help with BT broadband and TV setup. Your guide will call when they arrive and then place any BT equipment (e.g. hub or TV set top box) at a safe distance. The expert will then guide you through your setup via video call or over the phone while staying outside.