Why is the BT Smart Controls App that controls the remote access of the camera stopping?
We've decided to stop the BT Smart Controls app from 15th September 2025. This app is used for accessing Smart Baby Monitor 5 inch or 2.8 inch and BT Smart Home Cam service. We understand this may be disappointing news. This decision reflects our focus on delivering what we do best - reliable, high-quality broadband and connectivity services across the UK
BT Smart Controls is an app that allows you to monitor your home, pets, and family from anywhere on your mobile. The app is available for iOS from the Apple App Store, and for Android devices from the Google Play Store.
Key dates
You'll no longer be able to use Smart Home Cam services from 15 September 2025. You can still use Smart Baby Monitor with the parent unit in your home. However, you'll no longer be able to use the app from 15 September 2025.
Will my Smart Baby Monitor still work at Home?
Yes, you can continue to use your Smart Baby Monitor in home after this time, but the mobile stream via the app will no longer work.
Will my Smart Home Cam still work?
No, Smart Home Cam will not function without the app.
What'll happen to my user account? Do I need to do anything?
You don't need to do anything. We'll be clearing all of your account data from our systems. The Apple and Android versions of app will cease to exist from 15 September 2025.
Can I back up my data?
The application stores images and videos captured by the application, these are accessible through the Gallery section within the app.
Once the service is no longer available, you may not be able to access your content captured through the application.
To ensure you retain any media you’d like to keep you can use the "Share" option available in the Photo and Video sections of the Gallery to back up your files.
The Smart Home Camera have an SD card slot, so if you have purchased an SD card your data will still be stored locally on the SD card slot and will not be impacted by the closure of the app service.
Why am I seeing a 'Service Error' message when creating a new account?
As the service will come to end after 15 September 2025 you may see this message if you're attempting to create a brand-new user account after this date.
How do I recycle my equipment?
You shouldn't throw your equipment into your normal rubbish as this product may contain substances that could be harmful to people or the environment if it's not recycled correctly. You can send us your old kit and we'll get rid of it in an environmentally friendly way.
Here's the address:
WEEE Take Back Scheme
BT Returns
BT DF
Darlington Road
Northallerton
DL6 7ZY.
The website address is bt.com/weee. We're not responsible for the cost of returning items. If you don't wish to return kit to us, lots of electronics shops have their own 'take back' schemes where you can recycle very small electrical and electronic goods. If you're a household user, you can also take it to your local recycling centre - go to recyclenow.com to find the one nearest to you.
What'll happen to my user account? Do I need to do anything?
You don't need to do anything to delete your account; we'll be removing all of your account data from our systems. The Apple and Android versions of App will cease to exist from 15 September 2025.