Your BT Hub's Wi-Fi is protected by a password that stops anyone from getting unauthorised access. You'll find the password on your hub's settings card. Find out where to look for your Wi-Fi settings.
We don't recommend changing the password because the one we give you is already very secure. However, if you'd still like to change it, click the dropdown for your hub model.
You can change the wi-fi password via the My BT app.
- Open the My BT app and select Home Network.
- Select Settings.
- Select Network settings.
- Select Change Wi-Fi password.
- Enter the current Wi-Fi password.
- Enter and confirm the new Wi-Fi password.
- Open a new web browser on a device connected to your Hub and type 192.168.1.254 in the address bar. This will open Hub Manager.
- Select Advanced Settings.
- Select Wireless.
- Enter the admin password. Unless you've changed it, you'll find the default password on the back of your hub, on the hub settings card. If you have changed it and now forgotten it, you can use the password override feature to set up a new password without losing all your personal hub settings and configuration
- To change your wireless key, overtype the existing Security password with a password of your choice. To help make your password as secure as possible it needs to be between 12-63 characters, a combination of uppercase, lower case letters and numbers. For more help on password rules, select the question mark.
- Remember, once you make any changes, you will need to save them. Select Save.
- Open a new web browser on your connected device and type 192.168.1.254 into the address bar. This will open Hub Manager.
- If this is the first time you've opened Hub Manager, you'll be asked to change your password. Please follow the instructions on the screen, then carry on with the steps below.
- Select Advanced Settings.
- Select Continue to Advanced Settings.
- Select Wireless.
- To change your wireless key, overtype the existing key with a password of your choice. Passwords need to be between 8 and 63 characters. They can be letters, numbers and punctuation.
- Select Apply.
- If you have split your SSIDs you will need to repeat steps 6 and 7 for the 5GHz Wireless band.
- Open a new web browser on your connected device and type 192.168.1.254 into the address bar. This will open Hub Manager.
- If this is the first time you've opened Hub Manager, you'll be asked to change your password. Please follow the instructions on the screen, then carry on with the steps below.
- Select Settings.
- Select Wireless.
- To change your wireless key, overtype the existing key with a password of your choice. Passwords need to be between 8 and 63 characters. They can be letters, numbers and punctuation.
- Select Apply.
- Open a new web browser on your connected device
- Type 192.168.1.254 into the address bar. This will open Hub Manager.
- You will see a warning message
- Enter the admin password, which is on the Settings Card on the back of your hub.
- Select Advanced Settings.
- Select Wireless.
- Enter your new network name and security password
- Select Save.
Still need help?
For more advice on how to get the best from your BT Hub, visit Help for Hubs >
Or, if you’ve got one of our older Hubs why not buy our latest BT Smart Hub? >