Back

Learn about broadband

What would you like to find out about?

  • About broadband speed

    This page provides help with testing your broadband speed and how to improve it; information about your connection speed and what to do if you think the speed is lower than what we told you; and what an ADSL filter is and why you need it to be able to use broadband at the same time as your telephone service for specific types of broadband connections.

  • Broadband explained

    BT broadband connection is available through multiple technology types. Find out more details about broadband types: Copper, Part-fibre and Full fibre.

  • About fibre broadband

    Learn more about Fibre and whether you can get it in your area. Find out how to order this service and how installation will be done.

  • Full Fibre (Fibre to the Home)

    Discover how to get set up with BT Full Fibre Broadband; find out what the lights on your Openreach modem and hub mean; and get help with common problems, including slow speeds, WiFi performance, and how to check your wiring.

  • BT Halo

    BT Halo help is here to provide support with your BT Halo service. Learn more about getting set up, fixing a problem and managing your account and billing.

  • BT 4G Home Hub

    If you need help with your BT 4G Home Hub, this page has links to how to set up and manage your hub. It also has links to how to change or reset your hub's settings.

Go back to: Broadband help