Calling features and security

What can we help with?

• Nuisance calls and phishing

  How to stop the main types of nuisance, scam or unwanted calls.

• Withhold your phone number

  Here are the steps to follow for a temporary or permanent solution to withhold your telephone number from the person you’re calling.

• Ex-directory services

  If you want to limit how your directory details are listed, choose from these options.

• Call Protect

  Learn how to easily block nuisance numbers and prevent spam calls from reaching you using Call Protect.

• Caller Display

  Caller Display shows you the number of the person calling, so you can decide whether to pick up the phone or leave it to your answering service.

• Call Diversion

  Call Diversion lets you divert calls to almost any phone, including your mobile.

• Call Barring

  Call Barring lets you stop certain types of calls from being made from your phone.

• Call Diversion for Digital Voice

  Call Diversion lets you divert your calls to almost any phone, including your mobile. Call Diversion can also divert calls while your phone line is in use.

• Call Waiting for Digital Voice

  Call Waiting alerts you when other callers are trying to reach you. You'll hear a discreet beep when someone's trying to get through to you while you're on the phone.

• 3 Way Calling

  This page explains how you can use 3 way calling and how to add and remove callers from your conference call.

• Cancel Caller Display

  Simple steps to cancel Caller Display if you no longer require the service.

• Fault Message Service

  Let callers know your phone line has a fault and is being repaired. Learn about BT’s free service and how to set it up quickly and easily.

• Reminder Call

  Reminder Call acts like an alarm clock on your phone - your phone will ring at the time you program it to.

• Voicemail

  How to set up, use and manage voicemail on BT.

• User guides for phones and Calling Features

  Check out our user manuals, plus troubleshooting tips and helpdesk information, for all phones and telephone equipment sold by BT.