BT Smart Hub 3

This article provides all the information and help needed for the BT Smart Hub 3, including physical descriptions of the device and its ports, support for Wi-Fi settings and the Hub Manager feature, and compliance information.

What's in the box

Your Smart Hub 3
	The power supply
	User guide - download a copy at the bottom of this page.
	Safety Instructions
	Full fibre connections only (FTTP) An Ethernet cable
	Part-Fibre connections (FTTC) A broadband cable
	Part-Fibre connections (FTTC) A filter

Note: If you're replacing your Smart Hub 3, the box might not include accessories. You can reuse the ones from your old hub.
If accessories are provided, please use them to replace your old ones to ensure full compatibility with your new hub. 

Physical description of the device

Port	What it's used for
	Broadband port This port may not be present if you have a Full Fibre (FTTP) connection	.
	Phone port Connects a landline phone to the Digital Voice service.
.	Ethernet ports 4 ports: Connects to your devices.
.	WAN port Connect to the Openreach modem.
.	USB port
.	Power connector
	Power button to turn on and off
	Reset button Used to reset your device to the factory default settings.
	Wireless (WPS) button On the side of the Smart Hub 3, for connecting devices wirelessly.

Settings card

 Removable Wi-FI Settings Card: Slides up from the back of your hub.

Setup instructions

BT products are designed to work best when set up using the BT app.

Download the My BT app by scanning this QR code:

or download it from:

• Apple App Store for iOS devices
• Google Play for Android devices.

About WiFi settings and Hub Manager admin password

The WiFi Settings and Hub Manager Admin password are printed on the settings card that comes with your Smart Hub. If the card is hard to read, you can still access the information using your smartphone. 

If you used the BT App to set up your Hub: 

• You were prompted to scan the settings card on the back of the hub. 
• You can now find your WiFi details in your phone’s WiFi settings. 

If you didn’t use the BT App or need the Admin password: 

• Remove the settings card from the back of the Hub. 
• Open a QR code scanner app (not just your phone’s camera). 
• Scan the QR code on the inside of the card. 

Your scanner app will display something like: 

WIFI:S:<WiFi Name>;T:WPA;P:<WiFi Password>;<Admin Password> 

The admin password is only needed if you want to use the Hub Manager. 

Light status and error states 

Error states are displayed through the light on the front of the Hub - please review What the lights on your Smart Hub 3 mean. These can also be seen in the BT app, or in the Hub Manager: 

1. Open a web browser on a device in your home that’s connected to the Hub (either WiFi or Ethernet). 
2. Go to http://192.168.1.254 to open the Hub Manager. 
3. The Connection Status will detail the status of your Broadband connection. 

Disposing of your old electrical and electronic equipment 

The Government has a legal requirement to minimise the disposal of unsorted waste from electrical and electronic equipment and to maximise its separate collection and environmentally sound management.  The symbol shown here, and on a product, means you shouldn’t throw it in your normal rubbish at the end of its working life.

This product may contain substances that could be harmful to people or the environment if it’s not recycled correctly. The equipment provided to you will remain the property of BT at all times (excluding outright sale of equipment). You’ll need to return it to us within 60 days of telling us you want to cancel, or we may need to charge you for it. You can do this by following the steps here: bt.com/returns 

As the environment is important to BT, we can get rid of it in an environmentally friendly way. 

If this equipment is a replacement for a similar item, you can also dispose of your old kit by following the instructions above.

Safety notice and care instructions 

Important safety and care instructions 

Your Smart Hub 3 from BT is manufactured to comply with European safety standards. Please read the following instructions carefully before installing and using it. Keep these instructions safe for future reference. 

Installation and location 

• For indoor use only in the UK. 
• All devices and cables connected to this hub via the ethernet or WAN port shall be referenced to the same earth circuit as the hub and no part shall be positioned outdoors. 
• Position all parts, including power adapters away from heat and sun (eg away from radiators, window sills or other electrical equipment that can get hot). 
• Keep area ventilated (eg don’t put in cupboards or back of sofas) and don’t block any vents with objects or thick carpets. 
• Keep device and cables out of young children’s reach. 
• Only use power adapters provided by BT for this specific device; contact our helpdesk if you need a replacement. 
• Electronic devices hate liquids; don’t place devices and power adapters in damp areas or near sources of water or splashes. 
• This device uses wireless technology; check before using or installing where restrictions may apply such as in hospitals. 
• Product may cause scratches or marks if placed on fragile surfaces (eg veneered wood or delicate fabrics); place on a mat if needed. 
• Don’t use near flammable substances or in a flammable atmosphere (eg warehouse or garage). 
• Designed for use at room temperatures between 0°C and 40°C. 
• Keep device upright on its stand at all times. Not standing it as designed could cause overheating. 

Care and maintenance 

• Treat all parts with care; no shock or vibration, and don’t pull, twist any cables. 
• Dust with a soft dry cloth; don’t use water or solvent. 
• Regularly check that objects don’t cover any parts or any vents that could cause overheating. 
• When not in use, store in a dry place and away from extreme heat or cold. 

Warnings 

• If your devices or power adapters appear damaged, stop using them immediately. Switch off your electrical socket if it’s safe to do so and contact our helpdesk. 
• Don’t try to open your devices or power adapters. There are no serviceable parts and you risk an electrical shock. 
• This device has been evaluated for and shown compliance with European Guidelines when installed and operated with a minimum distance of 20cm between the unit and your body. 
• There is a slight chance your product could be damaged by an electrical storm. We recommend that you unplug the power and phone line cord during a storm. 
• If you’ve got a pacemaker please check with your doctor before installation. 
• Radio signals from this product may cause interference to hearing aids. 

Compliance information 

Radio Equipment Directive Declaration of Conformity

EU  

Hereby, BT declares that the radio equipment type F5394 (Smart Hub) is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at: https://www.bt.com/help/broadband/getting-set-up/user-guides-and-manuals-for-bt-hubs  

UK

Hereby, BT declares that the radio equipment type F5394 (Smart Hub) is in compliance with Radio Equipment Regulations 2017 and The Product Security and Telecommunications Infrastructure (Security Requirements for Relevant Connected products) Regulations 2023. The full text of the EU declaration of conformity is available at: https://www.bt.com/help/broadband/getting-set-up/user-guides-and-manuals-for-bt-hubs  

Restrictions

This radio equipment is subject to certain restrictions when it is placed on the market in Belgium (BE), Bulgaria (BG), Czech Republic (CZ), Denmark (DK), Germany (DE), Estonia (EE), Ireland (IE), Greece (EL), Spain (ES), France (FR), Croatia (HR), Italy (IT), Cyprus (CY), Latvia (LV), Lithuania (LT), Luxembourg (LU), Hungary (HU), Malta (MT), Netherlands (NL), Austria (AT), Poland (PL), Portugal (PT), Romania (RO), Slovenia (SI), Slovakia (SK), Finland (FI), Sweden (SE), Northern Ireland (UK(NI)), Norway (NO), Switzerland (CH), Iceland (IS), Turkey (TR), Lichtenstein (LI). 

WiFi 5 GHz: The frequency band 5150-5350 MHz is limited to indoor use. This radio equipment is also subject to certain restrictions when it is placed on the market in United Kingdom (UK): In accordance with the relevant statutory requirements in the UK, the 5150 to 5350 MHz frequency range is restricted to indoor use in the United Kingdom.

Radio Transmission Information

Power Information 

The devices Smart Hub SH31B and SH32B (F5394-XX-XX) comply with EN 62368-1. The rating label is located on the base of the device. 

Further details can be found on BT's Declaration of Conformity page.

PSTI and Software Support  

To find the support period for your device or to report security issues, go to: bt.com/terms/otherlegalstuff

The BT Smart Hub contains code that is covered by the GNU General Public License (GPL). In accordance with the GPL, EE has made the relevant code available for download at: bt.com/producthelp 

Other support information 

Technical specifications

WiFi standard: WiFi 6 

Wireless capability: Dual band 2.4GHz 3x3; 5GHz 4x4 

Wired connections: 4 x 1Gbps LAN, 1 x 2.5Gbps WAN 

Supported broadband technology: Full Fibre, Part Fibre: Select models

Multiple SSID: Yes, with select models/software 

Main/Guest/Compatible 

Contactless WiFi pairing: No 

Parental Controls and Security Advanced: Yes

Smart WiFi/extender support: Yes - Complete Wi-Fi Plus 

Hybrid Connect support: Yes 

Sustainability 

• Plastic-free packaging​ 
• Recycled casing 

More accessibility information 

BT's Here for You section has further information about Getting the most from your devices.

BT Smart Hub 3 User Guides

Download the full user guide for Full FIbre - PDF 239kb

Download the full user guide for Part-Fibre - PDF 240kb