This article provides all the information and help needed for the BT Complete Wi-Fi Plus, including setup, a physical description of the ports, help with Wi-Fi and Hub Manager features, and safety, care, and compliance information.
What's in the box?
Your Complete Wi-Fi Plus device
Power supply
User guide
Safety instructions
Ethernet cable
Note: If you're replacing your Complete Wi-Fi Device, the box might not include accessories. You can reuse the ones from your old device. If accessories are provided, please use them to replace your old ones to ensure full compatibility.
Connectors, ports and buttons on the rear of the BT Complete Wi-Fi Plus
Power button: To turn the device on and off.
Wireless (WPS) button: To connect devices wirelessly.
Power connector
Ethernet port: Connects to your devices.
Reset button: Reset to factory default
Setup instructions
Download the My BT app by scanning this QR code:
or download it from:
If you are unable to use the app, you can set up using either of the following methods.
Wireless setup
- Plug your Complete Wi-Fi Plus into a power socket near your Smart Hub 3 and turn it on.
The light will flash orange. - Press the WPS button on your hub, then press the WPS button on the Complete Wi-Fi Plus within 2 minutes. It can take up to 5 minutes to connect.
- When the light turns solid blue, it's working.
- Unplug your Complete Wi-Fi Plus and move it about halfway between your hub and the room where the Wi-Fi is needed.
Wired setup
- You'll find an Ethernet cable in your Complete Wi-Fi Plus box.
- Plug one end of the Ethernet cable into a yellow port on the back of the hub, and the other into your Complete Wi-Fi Plus.
- The light will flash and then become solid blue.
- Unplug the cable. If the light briefly flashes orange before returning to blue, it means it’s connecting to the hub.
- Unplug your Complete Wi-Fi Plus and move it about halfway between your hub and the room where the Wi-Fi signal is weak.
Light status and error states
Error states are displayed through the light on the front of the extender - see What the lights on your Complete Wi-Fi Plus mean. These can also be seen in the My BT app or in the Hub Manager:
- Open a web browser on a device in your home that’s connected to the Hub (either Wi-Fi or by Ethernet cable).
- Go to http://192.168.1.254 in a web browser window to open the Hub Manager.
- The Connection Status will detail the status of your Broadband connection.
What the lights on your Complete Wi-Fi Plus mean
| Light | What it means |
 |
Solid green Your Complete Wi Fi Plus is starting up Leave your Complete Wi Fi Plus to start up. It should take approximately 60 seconds to fully turn on before it attempts to connect. |
 |
Flashing blue Your Complete Wi Fi Plus is connecting WPS has been activated and is connecting to your hub or device. This could take a couple of minutes. |
 |
Flashing orange Your Complete Wi Fi Plus is not connected to your hub Follow the instructions to connect using WPS, or You can use an Ethernet connection. |
 |
Solid orange Your Complete Wi Fi Plus is working OK Your Wi-Fi Plus is connected, but trying to connect to the hub on another Complete Wi-Fi Plus to improve the connection. |
 |
Solid blue Your Wi Fi Plus is all connected and working properly Your Complete Wi-Fi Plus has a reliable Wi-Fi or Ethernet connection and is working well. |
 |
No light The power is off, or the lights have been turned off Check that the Extender is plugged in, switched on, and its lights haven’t been turned off in the Hub Manager. |
Disposing of your old electrical and electronic equipment
The Government has a legal requirement to minimise the disposal of unsorted waste from electrical and electronic equipment and to maximise its separate collection and environmentally sound management. The symbol shown here, and on a product, means you shouldn’t throw it in your normal rubbish at the end of its working life.
This product may contain substances that could be harmful to people or the environment if it’s not recycled correctly.
The equipment provided to you will remain the property of BT at all times (excluding outright sale of equipment). You’ll need to return it to us within 60 days of telling us you want to cancel, or we may need to charge you for it. You can do this by following the steps here: bt.com/returns
As the environment is important to BT, we can get rid of it in an environmentally friendly way.
If this equipment is a replacement for a similar item, you can also dispose of your old kit by following the instructions above.
Safety notice and care instructions
Important safety and care instructions
Your WiFi Device from BT is manufactured to comply with European safety standards. Please read the following instructions carefully before installing and using it. Keep these instructions safe for future reference
Installation and location
- For indoor use only in the UK.
- Position all parts, including power adapters, away from heat and sun (e.g., away from radiators, window sills or other electrical equipment that can get hot).
- Keep the area ventilated (e.g., don’t put in cupboards or back of sofas) and don’t block any vents with objects or thick carpets.
- Keep the device and cables out of young children’s reach.
- Use only the power adapters provided by BT for this specific device; contact our helpdesk if you need a replacement.
- Electronic devices hate liquids; don’t place devices or power adapters in damp areas or near water or sources of moisture.
- This device uses wireless technology; check before using or installing, where restrictions may apply, such as in hospitals.
- Product may cause scratches or marks if placed on fragile surfaces (e.g., veneered wood or delicate fabrics); place on a mat if needed.
- Don’t use near flammable substances or in a flammable atmosphere (e.g., warehouse or garage).
- Designed for use at room temperatures between 0°C and 40°C.
- Keep the device upright on its stand at all times. Not standing it as designed could cause overheating
Care and maintenance
- Treat all parts with care; no shock or vibration, and don’t pull or twist any cables.
- Dust with a soft dry cloth; don’t use water or solvent.
- Regularly check that objects don’t cover any parts or any vents that could cause overheating.
- When not in use, store in a dry place and away from extreme heat or cold.
Warnings
- If your devices or power adapters appear damaged, stop using them immediately. Switch off your electrical socket if it’s safe to do so and contact our helpdesk.
- Don’t try to open your devices or power adapters. There are no serviceable parts and you risk an electrical shock.
- This device has been evaluated for compliance with European Guidelines and has been shown to comply when installed and operated with a minimum distance of 20cm between the unit and your body.
- There is a slight chance your product could be damaged by an electrical storm. We recommend that you unplug the power and phone line cord during a storm.
- If you’ve got a pacemaker, please check with your doctor before installation.
Compliance information
Radio Equipment Directive Declaration of Conformity
EU
Hereby, BT declares that the radio equipment type SW30A (WE610242-H2-SA) is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at: https://www.bt.com/help/broadband/getting-set-up/user-guides-and-manuals-for-bt-hubs
UK
Hereby, BT declares that the radio equipment type SW30A (WE610242-H2-SA) is in compliance with Radio Equipment Regulations 2017 and The Product Security and Telecommunications Infrastructure (Security Requirements for Relevant Connected products) Regulations 2023. The full text of the EU declaration of conformity is available at: https://www.bt.com/help/broadband/getting-set-up/user-guides-and-manuals-for-bt-hubs
Restrictions
This radio equipment is subject to certain restrictions when it is placed on the market in Belgium (BE), Bulgaria (BG), Czech Republic (CZ), Denmark (DK), Germany (DE), Estonia (EE), Ireland (IE), Greece (EL), Spain (ES), France (FR), Croatia (HR), Italy (IT), Cyprus (CY), Latvia (LV), Lithuania (LT), Luxembourg (LU), Hungary (HU), Malta (MT), Netherlands (NL), Austria (AT), Poland (PL), Portugal (PT), Romania (RO), Slovenia (SI), Slovakia (SK), Finland (FI), Sweden (SE), Northern Ireland (UK(NI)), Norway (NO), Switzerland (CH), Iceland (IS), Turkey (TR), Lichtenstein (LI).
WiFi 5 GHz: The 5150-5350 MHz frequency band is limited to indoor use. This radio equipment is also subject to certain restrictions when it is placed on the market in the United Kingdom (UK): In accordance with the relevant statutory requirements in the UK, the 5150 to 5350 MHz frequency range is restricted to indoor use in the United Kingdom.
Radio Transmission Information
| Frequency range (MHz) | Max power in the range (dBm) |
| 2400-2483.5 | 20 |
| 5150-5350 | 23 |
| 5470-5725 | 30 |
| 5725-5850 | 23 |
Power Information
The device SW30A (WE610242-H2-SA) complies with EN 62368-1. The rating label is located on the base of the device.
PSTI and Software Support
To find the support period for your device or to report security issues, go to: bt.com/terms/otherlegalstuff
The BT SW30A (WE610242-H2-SA) contains code that is covered by the GNU General Public License (GPL). In accordance with the GPL, BT has made the relevant code available for download at: bt.com/producthelp
Other support information
Technical specifications
WiFi standard: WiFi 6
Wireless capability: Dual band - 2.4GHz 2x2 / 5GHz 4x4
Wired connections: 1 x 1Gbps LAN
Supported broadband technology: Full Fibre / Part Fibre
Multiple SSIDs: Yes, with select models/software - Main/Guest/Compatible
Contactless WiFi pairing: No
Parental Controls and Security Advanced: Yes
Smart Hub compatibility: Yes - BT Smart Hub 3
Hybrid Connect support: Yes
Sustainability: Plastic-free packaging / Recycled casing
More accessibility information
BT's Here for You section has further information on getting the most from your devices.
Download the BT Complete Wi-Fi user guide - PDF 404kb